Feb

Tenancy Deposit Scheme claims it is helping landlords and tenants

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Tenancy Deposit Scheme claims it is helping landlords and tenants

The UK’s longest-running tenancy deposit protection scheme claims it has resolved more than 33,000 disputes and protected £2.45 billion in deposits.

Tenancy Deposit Scheme (TDS) Social Impact report 2024/25 claims it has supported tenants and landlords by resolving disputes and reducing court demand by diverting disputes from the courts.

The news comes as the government says that, under most possession grounds in the Renters’ Rights Act, landlords must prove deposits were protected in a government-approved scheme.

Fairer and faster outcomes for tenants and landlords

According to the report, TDS’s early dispute resolution service saw 42% of disputes settled without adjudication.

TDS says this “saved landlords and tenants time and stress as well as reducing demand on the justice system by creating wider savings of the public purse.”

The scheme’s Tenancy Redress Service (TRS) offers free, impartial mediation for both tenants and landlords to resolve mid-tenancy issues.

Between April 2024 and January 2025, it received 169 enquiries, the majority from tenants (102).

TDS says that, by protecting more than £2.45 billion in deposits and resolving more than 33,000 tenancy deposit disputes, this “ensured fairer and faster outcomes for tenants and landlords”.

Steve Harriott, chief executive of TDS, said: “Our work touches millions of people every year. But social impact is not only about the numbers. It is about reducing stress, creating financial security, giving people access to secure housing, and raising standards across the property sector.

“We’re proud that initiatives from early dispute resolution to outreach programmes are making life easier for our customers and communities.”

The TDS academy has also launched to provide education and training to landlords and letting agents.

The academy has delivered more than 1,000 hours of training, which they say will help raise standards in the private rented sector.

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