Feb

Rental complaints system for tenants proposed

admin

Sajid Javid, the Housing Secretary, has released new plans over the weekend to create a simple complaints procedure for ‘consumers’ (tenants) to gain access to dispute resolution and compensation and indicating tenants should have “a clearer version of redress for their grievances.”

The PRS currently has no compulsory complaints system as there is in industries such as banking with the Financial Services Ombudsman and a two month consultation will consider areas such as: