Mar

Help with tenant rent arrears on Universal Credit?

admin

Hello, I have a tenant with six months rent arrears on Universal Credit. I have filled in an online form for direct payment from UC but this was rejected.

These were the possible reasons they gave for the rejection but they did not tell me specifically:
1) tenant not on UC or housing benefit
2) wrong address
3) not in arrears

All of the above are not true so I made a call to UC but they said they need the permission from the tenant to look into the account.

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