The Government Fails to Inform Tenants of Their Rights and Responsibilities…

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Information:

The Government urgently needs to provide tenants with better
information on their rights and responsibilities if it is to avoid a breakdown
of trust between renters and their landlords, the National Landlords
Association warns.

New research, commissioned by the NLA, found that over three
quarters (79%) of tenants need better information about what they should expect
from their landlords or agents.

Worryingly, the NLA also found that more than two thirds
(67%) of tenants were not aware of the Government’s How To Rent guide that is
designed to help them understand their rights and responsibilities. The guide
provides tenants with key information on what to look out for before renting,
living in a rented home, what happens at the end of a tenancy, and what to do
if things go wrong.

Most tenants have a good relationship with their landlords.
In the survey, 68% of tenants said they never had any cause to complain to
their landlord. A further 12% said that when they had complained, the problem
was solved to their satisfaction. But the NLA is concerned that tenants’
failure to fulfil their responsibilities will undermine their relationship with
landlords.

Richard Lambert, CEO of the NLA, said: “It is alarming that
so few tenants seem to know about the Government’s flagship guide on their
rights and responsibilities. It’s clear that compelling landlords to give
tenants copies of the How to Rent Guide has made little impact.  Unless the Government tackles this problem
quickly, there is a danger that there will be a breakdown of trust between
landlords and tenants at a time when this relationship is already coming under
strain because of overregulation in the PRS.�

*NLA Tenant Survey Feb 2019, fieldwork conducted by Dynata
(885 respondents)

The National Landlords
Association (NLA) is the UK’s leading organisation for private-residential
landlords, with 40,000 landlord members, ranging from full-time landlords with
large property portfolios to those with just a single letting.

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