Stamp of approval for veteran dispute resolution service

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The Dispute Service Ltd has won government approval for its work to resolve tenancy deposit complaints.

It has been authorised by the alternative dispute resolution (ADR) body Chartered Trading Standards Institute (CTSI) to help tenants who feel they’ve reached a dead end complaining to their landlord or letting agent.

Efficient redress

Alison MacDougall, director of resolution at The Dispute Service Ltd, says it currently deals with more than 20,000 disputes a year, helping tenants move on to their next property and helping landlords to address any issues for future tenants. She adds: “We are delighted that our service has been endorsed by the CTSI as an approved ADR body and we look forward to continuing to work with our customers in the sector to provide effective and efficient redress.”

Andy Allen, ADR project leader at CTSI, says: “We are pleased to see the Dispute Service Limited becoming an approved ADR body for its tenancy deposit schemes. It is joining an expanding ADR environment and we hope that other organisations will continue to set up such schemes or have existing schemes approved.”

Deposit distribution

The Dispute Service Ltd has operated several statutory tenancy deposit protection schemes for many years and as part of the overall service, agents, landlords and tenants have access to free dispute resolution for disagreements about deposit distribution at the tenancy’s end. Its ADR service can only deal with disputes about a deposit protected by one of its tenancy deposit schemes where a landlord or letting agent wants to make a deduction from the tenant’s deposit. It cannot resolve cases where the tenant says they withheld rent because repairs were not carried out.

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