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Backdated Housing Benefit decision over 4 years ago!

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I have just received a letter from the Council dated 21 November 2018, advising me that a tenant’s Housing Benefit claim has been terminated with effect from 25 April 2014 – Yes, that’s right, 4 years 7 months ago!!!!!

How can it possibly take the Council 4 years 7 months to make a decision?

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