Oct

PRS reveals new advisory panel and seeks new ‘member’ experts too

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The Property Redress Scheme (PRS), which has over 17,000 property agency branches and property professionals covered, has revealed its new advisory panel after recently inviting applications for the new panel, which have now been filled.

PRS says the new approach is to promote an ‘authentic outlook and attitude’ across all areas of the property sector and to ensure that the PRS takes a balanced and knowledgeable view in its vision and in all of its policy decisions. The advisory panel now has experts representing a wide variety of areas:

Landlord – Soek Yee Ashley Wong
Tenant, buyer, seller – Robert Brown
Lettings – Lynne Moss
Sales/auction – Richard Powell
Sourcing – Rupert Collingwood
RLM & surveying – Andrew Chater
Inventories – Daniel Evans
Guaranteed Rent – Mandy Chandler
Agent compliance – Jenny Markham
Trading Standards – Grant Reardon
Student/build to rent – David Campbell
Holiday Lets – Vanessa Warwick
General Legal – Robin Stewart

The PRS deals with approximately 2,000 complaints from tenants, landlords, property buyers and sellers each year and in 2021 awarded nearly £500,000 in compensation to those who had complaints upheld.

To strengthen its governance and accountability, the PRS is also launching a new ‘member panel’, bringing forward a new, open and transparent forum to benefit both members and the scheme.

Applications are open to all members of the PRS and particularly applications from members with experience of:

Estate agency
Inventory providers
Lettings and property management
Landlords (private/company)
Property sourcing
Rent to rent providers
Residential leasehold management
Other property professionals

PRS members can apply to join the member panel here.

Sean Hooker, Head of Redress at the PRS, says: “We’re approaching our second decade of redress and have industry-leading expertise as a result.

“We recognise the expertise of our members too and that’s why we want them to help us with their feedback, guidance, advice and support. The member panel gives them that opportunity as well as enabling them to engage with other Panel members to share knowledge and raise standards”.

Tim Frome, Managing Director of HF Resolution, the HFIS entity that owns the PRS, adds: “Our new member panel is a key part of our strategy for improving our offering to ensure we are not acting in isolation from the sector we represent. We want to know more about how redress works for our members – and how we can make it better still in the future.”

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