What do tenants think of their landlord? New survey reveals unvarnished truth

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A fifth of tenants (19%) rate their rental property as poor, with 35% reporting outstanding repairs, according to new research.

Despite this, the survey of 2,002 private rental sector tenants in England and Wales by the by the TDS Charitable Foundation reveals that 67% were satisfied with their experience, 22% were neither satisfied nor dissatisfied, and 10% weren’t happy.

Of those waiting for repairs, old carpets, painting and security were all rated as areas needing most improvement, although the majority of tenants (33%) cited energy efficiency improvements as key, reflecting concern about energy bills.

Nothing more

It found that 53% of tenants felt their landlord could improve the energy efficiency of their property, with 21% stating there was nothing more their landlord could do.

The survey also found that some landlords weren’t complying with their legal obligations. It asked tenants whether they had received important documents and discovered that 43% hadn’t had the government’s How to Rent guide, 26% didn’t have the Deposit Protection Certificate and 29% didn’t have the EPC certificate.

Challenge

However, TDS says this might not be clear-cut. “Given it is likely that in most cases all of these documents will have been supplied to tenants, the challenge for landlords is to ensure that tenants are fully aware [and therefore will later recall] the importance of each of these documents to them as a tenant.”

Other key findings were that 63% of tenants were satisfied with their letting agent or landlord compared to 13% who were dissatisfied, while 60% of tenants had never heard of the Renters Reform White Paper. Although 69% agreed PRS reform was long overdue, 43% felt the proposals would change very little.

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