Why the best letting agents will take centre stage post-fees ban

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Fees Ban:

Following the introduction of the Tenant Fees Act next
month, landlords and renters will increasingly appreciate the level of service
provided by the country’s best traditional letting agents, according to Tenant
Shop.

The leading utility management service says that due to the
financial pressures the ban on fees will put on letting agents, only the
best-equipped will succeed as we move through the second half of 2019 and into
2020.

The traditional approach is best

In a post-fees market, letting agencies that take a
traditional approach with a focus on high customer service will be of huge
value to landlords.

With tenants no longer paying upfront fees, it will be vital
that agents help landlords to properly vet prospective renters and ensure that
all aspects of the move-in/move-out process – including notifying local
councils and utility companies about tenancy changeovers and dealing with stray
bills – are handled professionally and efficiently.

“The introduction of the Tenant Fees Act is the most
significant change to the private rental sector in recent years and landlords
will need full service traditional letting agents they can rely on,” says
Glenn Seddington, managing director of Tenant Shop, an Inchora company.

“Having the right tenant referencing, contractual and
deposit systems in place will become even more important, as will remaining
compliant with the new legislation.”

“Letting agents can also prove their worth to consumers
by providing a comprehensive, knowledgeable and personal service at a time of
huge industry change when people will need reassurance and expert advice,”
he says.

Building an offering for the future

As many landlords consider their options following
management fee increases brought about by the fees ban, agencies can make their
offering stand out by showing clearly the range of expert services they provide
for their fee.

“It’s this kind of approach with an emphasis on full
service and demonstrating the value for money available to landlords which will
see the very best traditional agents take centre stage once the fees ban
becomes law,” Seddington continues.

He says that while in some cases management fee increases
may be justified, agents don’t necessarily need to hike fees to remain
profitable from June onwards.

“It’s about finding a balance between charging a fair
fee for what you offer while remaining transparent and cost-effective.”

“Many agents have also been looking to build additional
revenue streams to replace lost fee income,” he explains.

“Working with the best suppliers can help agents to
earn referral fees and subsequently keep clients’ costs down.”

“Meanwhile, providing access to leading utilities
services such as Virgin, Sky and Scottish Power can also help to keep tenants
happy, encourage them to stay for longer and therefore reduce void periods for
landlords,” concludes Seddington.

Tenant Shop works with thousands of letting agents across
the UK, reducing workload, increasing profitability and providing additional
routes to revenue. As well as dealing with notifications and stray bills, they
provide services to tenants including media, energy and insurance packages all
from the leading providers.

They have a team of dedicated account managers to provide
comprehensive support and a dedicated technology platform to help agents manage
tenancies.

Tenant Shop has been
working with letting agents for over ten years. They help reduce workload and
improve profitability, providing an award-winning utility management service:
streamlining the notification process, resolving billing queries and offering
referencing and a unique void solution. 

https://www.tenantshop.co.uk/

©1999 – Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® – Why the best letting agents will take centre stage post-fees ban | LandlordZONE.

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Council Tax discounts and exemptions – Practical guide

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For the first time the government has produced a practical guide highlighting all the Council Tax discounts and exemptions to ensure families aren’t paying more than their fair share of Council Tax.

Local Government Minister Rishi Sunak MP

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Street throws party celebrating “Tenant from Hell� Eviction

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Section 21:

Relieved neighbours clubbed together to throw a street party
to celebrate getting their street back after a nightmare “tenant from hell� was
evicted.

Tenant and mother of five, Katie Bentley, it was claimed,
did £25,000 worth of damage to her rented house in Bransholme, Hull, before the
landlord managed to secure an eviction.

Landlord Phil Withnall fought for months to get Bentley evicted
from his property which he claims had smashed windows, holes in the walls, ripped
up floorboards and mounds of rubbish in multiple rooms and the rear yard.

Mr Withnall eventually had to escalate the legal process to
the High Court before he could successfully evict.

The episode rather gives the lie to claims that tenants can
be thrown out on their ear, with little or no notice. According to the two main
landlord associations, The RLA & NLA, landlords will face even longer
delays if the Section 21 eviction process is abolished. Both are arguing vigorously
to retain the Section 21 accelerated eviction process, currently under threat
of abolition by the Conservative Government.

Bentley had become the bane of her neighbours’ lives, who had
complained bitterly about her raucous behaviour for months, on a weekly basis, about
the noise and the state of the surroundings of her rented home.

Bentley was finally evicted in March after a lengthy battle
with her landlord, supported by the neighbours who had pledged to throw the
party if the landlord ever managed to get shut of her.

The “Getting Our Street Back Party� as reported by Hull news, shows the strength of feeling
against Bentley and her disruptive behaviour which was making the street residents’
lives a misery.

And they all kept their promise by getting the whole
community together for the celebration, collecting £85 from neighbours to fund
a community barbecue, bouncy castle and games for the kids.

One neighbour told Hull
News:

“It has been absolutely great. It’s lovely – we can
sleep on a night and it’s just great. Everyone is so relieved and it means the
kids can play out in the street with no backlash off her.”

Bentley commented:

“I went to jail in October for a week for failing to
surrender because I didn’t want to hand myself in to the police.

“While I was in prison my windows got smashed by
smackheads. All the loud noises the neighbours hear is me getting beaten up.
It’s me shouting for help…â€�

©1999 – Present | Parkmatic Publications Ltd. All rights reserved | LandlordZONE® – Street throws party celebrating “Tenant from Hellâ€� Eviction | LandlordZONE.

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Is purchase Stamp duty exempt due to being uninhabitable?

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I purchased property which had many defects in its condition outlined below.

I was wondering if after the recent ruling where a property was considered uninhabitable if this property I have purchased would be stamp duty exempt?

Could this be claimed back now or does it have to be done at time of purchase?

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