Hero Landlord of the Week #1: Max Rayner

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Each week we are highlighting landlords who are going the extra mile for their tenants during this challenging time for everyone involved in the private rental market.

This week Meet Max Rayne, 26. He set up Hemel Hempstead based Stuart Clinton Property with his business partner Alex Baker three years ago and it now operates 20 properties across the South of England and the Midlands, specialising in high-end HMO accommodation.

Max says he and Alex recognised that a lot of
tenants are going through a stressful period during the crisis but who are also
hearing that landlords are getting ‘automatic mortgage holidays’, even if that
isn’t true, and assuming they will also get a rent holiday.

Max says his company is working with tenants who
are facing financial hardship on a case-by-case basis and deciding whether to
either defer their rent or help them come up with a payment plan.

But he also says the company wants to let all its
tenants know that they aren’t forgotten. So it recently decided to send all of
its HMO tenants a ‘survival’ pack which included a personal cleaning kit for their
properties (which are usually cleaned by contractors but not during the pandemic)
plus anti-bacterial spray, cloths and gloves as well as a chocolate selection, a
crate of beer and a card urging them to get in touch if they are struggling.

And during the early days of the pandemic when
many shops ran out of toilet roll, Max worked with one of his letting agencies
to provide tenants with loo roll if they were running low. The stock had been bought
off a pub which no longer needed it after shutting up shop following the lockdown.

“Our strategy when doing up properties, and when
managing them, is to always think of the tenants first – would we live here and
how would we like to be treated. That’s what has driven our actions during the crisis,”
says Max.

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